QUESTION $1(20$ Marks$)$

$$UPS has created its own information systems to aid in their success.$$ Discuss ANY FIVE $(5)$ features of the Order

Management System $($OMS$)$ at UPS.

QUESTION $2(20$ Marks$)$

$$Just like any other information system, the common security risk experienced at UPS is the phishing attack via email.$$

$2\mathrm{.}1$ Elaborate on what a phishing attack is and how it operates. $(6$ marks$)$

$2\mathrm{.}2$ Based on your knowledge of phishing attacks, provide ANY TWO $(2)$ examples of common

phishing scam attempts. $(4$ marks$)$

$2\mathrm{.}3$ Report on security measures to prevent phishing attacks to UPS. $($Provide ANY FIVE $(5)$ security

measures$).$