QUESTION $1\mathrm{.}2$

$(10$ Marks$)$

In your view, do you think it is important for Konrad's client to focus on developing a project quality program?

QUESTION $1\mathrm{.}3$

$(20$ Marks$)$

In light of the case study, discuss the plan quality management process, your response should provide a detailed reflection of all the stages involved in the group $($inputs$,$ tools and techniques and outputs$)$

SECTION B

$[60$ MARKS$]$

Answer ANY THREE $(3)$ questions in this section.

QUESTION $2$

$(20$ Marks$)$

You have recently been included into a project and the manager has informed you that one of the challenges that continued to recur is product quality that fails to match the requirements of the customers. With the aid of a diagram, illustrate how you would manage this quality related problem using the cause and effect diagram. Your response should discuss at$-$least $6$ factors that can contribute to this problem. Provide solutions on how organisations can address quality related problems.