Question: Question 1 2 ( 3 points ) Management in a hotel perceives that the biggest problem in customer service is the length of time that

Question 12(3 points)
Management in a hotel perceives that the biggest problem in customer service is the length of time that it takes to check in guests, so they have established a policy that check-in will take no more than 5 minutes. Which gap in the Gap Model of Service Quality does this action illustrate?
Customerggap
Policy gap
Goal gap
Knowledge gap
Question 12(3 points) Management in a hotel perceives that the biggest

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