Question: QUESTION 1 ( 2 5 Marks ) Needs assessment forms the foundation and starting point for any HRD effort in an organisation. ( Krishnaveni ,

QUESTION 1(25 Marks)Needs assessment forms the foundation and starting point for any HRD effort in an organisation.(Krishnaveni,2008) Critically discuss how Wellread Books should go about conducting a needs assessment within the organisation. QUESTION 2(25 Marks)Wellread has devised a five-year growth strategy focused on increasing sales and efficiency, improving customer perception and awareness of the brand and differentiating itself in the marketplace. You are a HRD Specialist who has been contacted by Wellread Books to assist them with the design and development of training interventions which will support the implementation of the five-year growth strategy. As your first task in your role as HR Specialist, write an email to the Management Committee in which you identify and discuss the training delivery methods that would be most effective in developing the competencies that are necessary for the customer service advisors and store managers to support the implementation of the focus areas of the five-year growth strategy. QUESTION 3(25 Marks)The Lewin Change Model is probably the most widely applied changed model because of both its simplicity to understand as well as the fact that it provides a ready applicable model for managers to apply.(Ellis,2023). Critically discuss the extent to which Lewins Change Model is evident in the case study. QUESTION 4(25 Marks) Drawing on Kirkpatricks Evaluation Framework, critically discuss the measures which you would recommend Wellread use to assess the impact of its training and development interventions. Provide examples relevant to the case study to illustrate your answer.

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