QUESTION $1$

$(25$ Marks$)$

St Jchn Ambulance Service relies on unpaid volunteers and only has a smal, core group of support staff. Members of St Jchn Ambulance Service feel inspired by baing members of an international organisaton with such a proud history and noble objectives. The role of the volunteers is particularly interesting. They are obviously not motivated by materal rewards. Perhaps their acts of caring and relping others are their own reward and though they may sometimes get recognition for their work, this is not expected or demanded. Their work makes the world a better place and shows that not all effort requires payment to be rewarding.

Based on the excerpt above, outline the salient details of the motivational theories of Maslow, Aldefer, Herzberg and McClelland, and discuss which are best suited to describe the wilingness to work by the St John Ambulance service volunteers.

QUESTION $2$

$(35$ Marks$)$

General Electric Co$.$ is rapidy rolling cut real time collaboration tools to all $340000$ employees in a programme executives say wil change the way the conclomerate works internally and interacts with customers and suppliers. The programme is designed to improve information$-$sharing and tear down geographic and cultural barriers for a company whose businesses range from plastics and light bulbs to broadcasting ard financial services. GE is rolling out web aoplications that will ultimately reach all worldwide employees across $12$ divisions and be extended to thousands of suppliers and business custorrers.

Team$-$building $-$ At the hear of its collaboration project, GE is:

$-$ rolling cut Lotus collaborative applications to all $\backslash (340$ C $00\backslash )$ employees worlcwide

$-$ Adding real$-$time communication, information sharing and conferencing using Sametime

$-$ Using QuickPlace as a Web forum for groups and project teams

$-$ Sharing internal processes with suppliers and customers