QUESTION $1(25$ Marks$)$

With the use of appropriate examples, elaborate on the different types of organisational conflict and analyse which type of

conflict best represents the one in the case study. Furthermore, discuss at least four $(4)$ strategies for dealing with such

dysfunctional conflict.

QUESTION $2(25$ Marks$)$

Stakeholders benefit, or are harmed, either directly or indirectly by conflicts. Unpack the term $$stakeholders$$ and discuss

at least four $(4)$ stakeholders who would be impacted by the conflict presented in the case study.

QUESTION $3(25$ Marks$)$

Based on the case study, identify, and discuss the roles of the participants in Industrial Relations. Additionally, advise on

the role of the CCMA in this regard.

QUESTION $4(25$ Marks$)$

As an independent party entrusted to intervene in the conflict, describe your approach to utilising three $(3)$ ethical models

in making recommendations. Provide practical examples of how each model would be analysed to the situation, and

ultimately, justify which model you believe is most suitable and effective for resolving the conflict, explaining your

reasoning thoroughly.