Question 1 ( 2 points) The relationship between Total Quality and teams can be summarized as: TQ can be implemented without team-based decision-making, but this requires extensive and costly leadership training to achieve similar success. TQ must have been implemented and practiced by an organization for at least one year (approximately) before team-based decision-making is possible. TQ is not possible having effective, empowered teams active in the decisionmaking process. None of these accurately describes the relationship between teams and TQ. Chapters 9 through 14 Question 2 (2 points) Saved 1509000 is a set of quality standards that all TQ organizations must meet in order to be certified ranks organizations based on their level of customer satisfaction sets standards and guidelines for implementing Total Quality Management writes regulations that governments can adopt for implementing TQ Question 7 ( 40 points) Saved This question is just like the first in format. Match the missing key word(s) with the number of the blank in which they belong. 1. Chapter 5 talks about partnering and strategic alliances. (1) is working with others inside and outside the organization who have the same goals. 2. The objective of this strategy, internally, is to eliminate islands or (2) ... in which competition is the norm-rather than cooperation- between different areas of the organization 3. The overall purpose of internal partnering is to harness the full Dotential of the workforce and focus it on _. (3) _.- of quality. 4. Externally, (4) ... and customers may also be partnered "The statement, A team is greater than the sum of its parts", means essentially what? Teams require fewer people to accomplish the same results as fewer independent individuals performing the same tasks (saves money) Teams consisting of ordinary people can achieve extraordinary results. None of these explain the statement accurately Teamwork results is more units per hour being produced (or tasks being completed in a set amount of time). Question 6 (1 point) Saved ISO 9000 is preferable to some customers because it offers certification that proves effective adherence to TQM principles. True False Question 7 (40 points) Saved This question is just like the first in format. Match the missing key word(s) with the number of the blank in which they belong. In Total Quality training is essential at all levels, but at what level is training particularly important, as these individuals have to learn to be , "facilitators, coaches, communicators, and leaders rather than bosses in the traditional sense"? Hands-on employees Middle managers Executive (upper-level) managers Supervisors Question 4(1 point) Saved TQ seeks collaboration among members of an organization - internal politics inflicts division among members of an organization True False Question 5 ( 2 points) Saved - "The statement, A team is greater than the sum of its parts", means essentially what? Teams require fewer people to accomplish the same results as fewer independent individuals performing the same tasks (saves money) 4. Externally, (4) and customers may also be partnered with, as external cooperation tears down traditional barriers, again replacing traditional competition with TQ cooperation. 5. Chapter 6 instructs us about changing the culture of an organization to one of a Total Quality mindset for its members. Through a gradual process, hearts and minds are changed in some key areas. One of these is that the organizational value system becomes one which has values. traditions, procedures, and that promote quality