Question $1(2$ points$)$

The role and responsibilities of supply may contribute to the containment of the cost of poor quality by addressing:

Question $1$ options:

Prevention costs

Appraisal costs

Internal costs

External costs

All of the above

Question $2(1$ point$)$

It is unreasonable to expect a supplier to both improve quality and lower costs.

Question $2$ options:

True

False

Question $3(1$ point$)$

"Reliability" is a dimension of quality that refers to the probability of failure within an arbitrary period of time.

Question $3$ options:

True

False

Question $4(2$ points$)$

Performance measures are important because they:

Question $4$ options:

Help the customer manage the supplier to specified targets.

Provide data that helps the customer identify and solve quality problems.

Help assess the efficacy of how well a solution resolved the problem.

All of the above

None of the above

Question $5(1$ point$)$

Best practice service level agreements $($SLA$\text{'}$s$)$ specify some form of "remedy" for failure of the supplier to meet set performance targets.

Question $5$ options:

True

False

Question $6(1$ point$)$

The buyer will always have the leverage required to satisfactorily negotiate a strong SLA.

Question $6$ options:

True

False