Question $1(2$ points$)$When confronted with an emotional and angry customer, what is the best first steptoward $\_$ service recoverv?gently but firms tell the person you will not tolerate being addressed in that tone of voice and turn away until he or she calms downask a coworker to take over handling the complaint to get a neutral perspective. listen carefully and with empathy until the customer feels he or she has beenheard.call security in case it is necessary to escort the person from the building. match the person's voice in intensity and volume to gain control of the confrontation.