QUESTION 1 (20 Marks)

Negotiation can be regarded as a specialised field of communication and requires more skills by public managers with colleagues or subordinates. There is a need to negotiate with other stakeholders on the best interventions to respond to societal needs.

Elaborate on the importance and role of negotiations in the public sector and analyse and discuss some of the key basic approaches to negotiation.

QUESTION 2 (20 Marks)

In the narrative it is argued that, good negotiations contribute significantly to business success, as they: - Help you build better relationships. -Deliver lasting, quality solutionsrather than poor short-term solutions that do not satisfy the needs of either party. Negotiation holds the key to getting ahead in the workplace, resolving conflicts, and creating value in contracts.

Previously the state had unlimited authority to make one sided decisions on how institutions should be run. The rise of the trade unions put the state under pressure.

Evaluate the reasons why employees join trade unions and elaborate on the role of trade unions in the public sector.

SECTION B [60 Marks]

Answer any THREE (3) Questions in this section

QUESTION 3 (20 Marks)

Critically discuss the importance of planning in the public sector to improve service delivery. In your response, discuss the planning hierarchy and advantages.

QUESTION 4 (20 Marks)

Assess the decision-making techniques that can be applied in the public sector.

QUESTION 5 (20 Marks)

To ensure the misuse and abuse of power is restricted or totally eliminated, control measures are of the utmost importance.

In view of this statement, examine the importance of control and comprehensively evaluate the techniques for exercising control in the public sector, with special reference to formal and informal control.

QUESTION 6 (20 Marks)

Critically discuss supportive technology in the public sector environment with special reference to computer technology, in terms of its definitions, uses, advantages, disadvantages and the important issue of security. Your answer must be supported by practical examples.