QUESTION 1 (20 MARKS) Read the case and answer all the questions that follow. Roberto wrote the following email to Jessica Li, a customer who had requested a refund. (1) SUBJECT: Ticket for claim #82492 is resolved; Damaged product is not the responsibility of the vendor (2) Dear valued customer, (3) Upon receiving your complaint and description of a damaged product, an investigation was conducted to identify the source of the problem. All products from that particular batch underwent stringent quality controls. Any damage that had occurred must have occurred during transportation by a third-party vendor or by the customer after opening the package. We regrettably cannot accept any responsibility for any damages. (4) Please now that we value you as a customer. As a token of appreciation for your loyalty, we have included a 10 percent off coupon on your next purchase of more than $100. (5) Feel free to reach out with any questions. Roberto Jimenez Customer Service Representative a. Analyze the email above and identify the primary problem with paragraphs (1), (2), (3), (4) and (5) of the email. (10 marks) b. Revise and rewrite the email to make it more effective. (10 marks)