Question 1 (20 Marks) The border between Botswana and Namibia is being reconstructed. The systems are still manual and need upgrading at the same time. The current process is as follows: Traveler arrives at Immigration Presents passport Official peruses passport. Checks for: O Pages available 0 Date of expiry o Previous entries/exits o Visas, if required Official stamps passport and a clearance, stamped Traveler moves to Customs Presents clearance Official requests information on imports/exports Official stamps clearance Traveler leaves the building. The process can take 10 minutes on a quiet day and 2 hours on a busy holiday weekend. At the Zimbabwe border post a busy weekend can take up to 8 hours. A) How could you improve this process and reduce the time? Show a revised process flow chart with estimated times. (7 Marks) B) What would be the impact on facilities and staff with your solution? (6 Marks) C) Estimate the costs of implementing your solution and how long would it take? (7 Marks)