Question 1 (20 multiple choice) 1. Operations management can be described as the control of processes that creates services and products A True B False 2. Supply Chain Management can be described as the synchronisation of a firm's processes with its' suppliers A True | False 3. 'SPC stands for: . B Statistical processing computer Statistical process control 4. Productivity can be determined as Output divided by Input . True | False 5. In project management, a 'Pure Project organisational structure is characterised as having: A Both vertical and horizontal lines of reporting A dedicated team for a single project 6. Which one of the following is considered a cost of quality? A B Penalty costs Direct costs Internal failure costs 7. In lean systems, VSM stands for: A Value sourced material Value stream manufacturing Value Stream Mapping 8. Poke Yoke is best described as: A An error proofing system B A form of waste A system of levelling workload 9. A very high-volume manufacturer such as a baked bean factory would best be suited to which manufacturing strategy? A Small batch process B Large batch process Continuous flow process 10. are fundamental activities that organisations use to do work to and use to achieve their goals. (Select the word that best fits the blank) A B Inputs Processes Outputs 11. A process has been measured and a CPK of 2.00 has been calculated. What would you rank the process capability as? A 10 B 20 D 40 60 12. Selection of the transportation mode and scheduling supplier deliveries is usually determined by which department in a company? A Logistics B Warehousing Purchasing D Quality 13. The criteria used in a preference matrix D Cannot have a score more than 100 Must be based on costs Can be scored on any scale Cannot be based on costs 14. For decision making, which decision rule would be most appropriate for the optimist to use? A Maximin B Minimax regret Laplace D Maximax 15. Slack in a project activity can be determined as the Latest Start time minus the A Earliest Start time Activity time Mean Finish time D Latest Finish time 16. In project management, a risk management plan should A Identify company risks Identify project risks, predict impact and describe ways to mitigate them Identify a point when the project should be cancelled D Be completed by health and safety 17. The Kanban system is best described as An error proofing system B A system to prevent errors being passed on A system to balance production cells A card system to control production D A 18. An optimised project schedule will Complete the project in the shortest time B Complete the project at the lowest cost Complete the project at the minimum cost- schedule D Complete the project with the lowest risk 19. TQM stresses three principles for achieving high levels of process performance and quality. Which of the following is one? . Employee improvement B Top down management Life-long employment D Employee involvement 20. In acceptance sampling, if a sample or batch meets the requirements then: A The entire quantity of items is accepted as good parts B The entire quantity is scrapped The supplier is producing 100% high quality output D The remaining quantity is inspected