Question 1 (20 points): ABC Ltd is currently considering adopting voice technology into their picking system. ABC has two regional distribution centers (DCs). On average, there are 10,000 cases picked per day within one DC. They are currently employing 20 pickers to fulfill orders within the DC. Based on the business cases from other companies, the voice-picking system was known to have an initial average productivity improvement of 15%. a. Define two sources that might make the implementation of voice-picking system difficult for ABC. (5 pts) b. What is their picker's current productivity (cases per day)? (5 pts) c. If we consider two main benefits of the voice-picking system as: picking accuracy improvement and labor cost reduction. The new system is expected to increase the picking accuracy level from 98 percent to 99.5 percent. The cost of a mis-pick (pick the wrong case) is $10 per case, while the basic worker per hour. The investment should be considered on an annual basis with 300 working days per year. Assume there are 8 working hours per day. What is the total saving? (10 pts) wage is $15 per