QUESTION $1$

$(30$ Marks$)$

$1\mathrm{.}1$ ElegantWear's stores are known for their unique, high$-$end aesthetic. Hoaever, some stores have impiemented different layouts, and stath in new locations have not yet received unsoms dae to supply chain delays. Customers have expressed disappointment, feeing that these stores lack the elegance associated with the brand

Discuss how observable artefacts incuence customer perception and reinforce ElegantWar's mage Explain a role that employees can play in upholaing this image, especially wher there are gaps id physical

$(10$ Marks$)$ artefacts