Question $1(30$ marks$)$

Human capital $($people$)$ is central to quality service delivery at Gold Reef City Theme Park.

Required:

Use your knowledge of the different strategies to deliver quality service through people to assess how the theme park should develop and build a visitororientated and service$-$minded employee base. Include examples from the case study and video to substantiate your answer.

Important: you are required to conduct research with at least $3$ additional sources.

Format: Your response should take the form of a report $($no more than $2$ pages in length$)$ addressed to the management of the theme park. $[5\backslash$times $6](30)$