QUESTION $1(30$ Marks$)$

Organization success is dependent on customer satisfaction and delight. Customer satisfaction is achieved through the development of a product and service, which have all attributes required by the customer. A successful product or service does not only have an attractive package design but should also be able to provide robust performance.

$1\mathrm{.}1$ Use examples to describe the features of a good product design.

$1\mathrm{.}2$ Identify and briefly describe the factors that affect product design.