Question $1(30$ marks$)$

You are the Board Member responsible for Quality Management in your organisation.

Demonstrate to the Board how the following elements can enhance quality of goods$/$services

in your organisation.

i$)$ Continuous improvement $(8$ marks$)$

$$ Explanation of two aspects of Continuous improvement $4$ marks

$$ Application $($practical examples$)4$ marks

ii$.$ Cost of quality $(7$ marks$)$

$$ Explanation of any three aspects of cost of quality $4$ marks$)$

$$ Application $3$ marks

iii. Employee involvement $(7$ marks$)$

$$ Any two points explaining Employee involvement $4$ marks.

$$ Application $3$ marks

iv$.$ Total quality management $(8$ marks$)$

$$ Any two points explaining Total quality management $-4$ marks

$$ Application $-4$ marks