Question: Question 1 3 ( 3 points ) Listen In the Gap Model of Service Quality, which dimension is the difference between the customer's expectation of

Question

13 (3

points

)

Listen

In the Gap Model of Service Quality, which dimension is the difference between the customer's expectation of the service and their perception of the experience?

Customer gap

Knowledge gap

Delivery gap

Communication gap

Question 13(3 points) Listen In the Gap Model of Service Quality,

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