Question $13$

correct answers are hidden

Suppose a manager is providing feedback on an employee's performance. The employee disagrees and becomes defensive. Which of the following can help to effectively combat and diffuse the employee's defensiveness? Select all that apply.

Multiple answers:

Multiple answers are accepted for this question

Selected answers will be automatically saved. For keyboard navigation...Show More

a

Become more defensive to overpower their reaction.

b

Encourage communication about their concerns.

c

Be empathetic and actively listen.

d

Minimize the perceived threat.

SavedSaved Question $13$

Question $14$

correct answers are hidden

The behaviourally anchored rating scale measures employee performance based on which of the following characteristics of behaviour? Select all that apply.

Multiple answers:

Multiple answers are accepted for this question

Selected answers will be automatically saved. For keyboard navigation...Show More

a

Quantity

b

Quality

c

Frequency

d

Motivational factors

SavedSaved Question $14$

Question $15$

correct answers are hidden

Which of the following purposes of performance management systems describes the ability to make decisions about salary changes, promotions, and employee terminations based on the performance information collected?

Selected answer will be automatically saved. For keyboard navigation, press up$/$down arrow keys to select an answer.

a

Strategic purpose

b

Informational purpose

c

Administrative purpose

d

Developmental purpsoe

SavedSaved Question $15$

Question $16$

correct answers are hidden

What are extra skills that may not be required for the position but make the employee more valuable?

Selected answer will be automatically saved. For keyboard navigation, press up$/$down arrow keys to select an answer.

a

Special knowledge skills

b

Development opportunities

c

Career development

d

Organizational culture

SavedSaved Question $16$

Question $17$

correct answers are hidden

In what ways can organizations use the information gained from the organizational maintenance purpose of a performance management system? Select all that apply.

Multiple answers:

Multiple answers are accepted for this question

Selected answers will be automatically saved. For keyboard navigation...Show More

a

Planning necessary revisions

b

Assessing overall effectiveness of the system

c

Evaluating training and development needs

d

Evaluating the effectiveness of job descriptions

SavedSaved Question $17$

Question $18$

correct answers are hidden

Which term describes the extent to which the performance management system aligns with the organization's mission, vision, and values?

Selected answer will be automatically saved. For keyboard navigation, press up$/$down arrow keys to select an answer.

a

Inclusive

b

Thoroughness

c

Context congruence

d

Strategic concruence

SavedSaved Question $18$

Question $19$

correct answers are hidden

What describes the process of learning new skills necessary for an employee to do a completely different job?

Selected answer will be automatically saved. For keyboard navigation, press up$/$down arrow keys to select an answer.

a

Retention

b

Needs analysis

c

Reskilling

d

Internal mobility

SavedSaved Question $19$

Question $20$

correct answers are hidden

When providing feedback, which of the following is a good suggestion to follow?

Selected answer will be automatically saved. For keyboard navigation, press up$/$down arrow keys to select an answer.

a

Focus only on positive performance.

b

Use vague descriptions about performance.

c

Provide prompt feedback about performance.

d

Use different rating scales for employees with different personalities.

Saved