Question 1: (3 Marks)

1. In an interview, which stage is the most important? (1 Mark)

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2. Explain the differences between open-ended and closed- ended questions with an example? (2 Marks)

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Question 2: (2 x 2 = 4 Marks)

1. Explain briefly what is patient-centered care in healthcare? Why patient-centered interview is important? (2 Marks)

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2.What is Health literacy? And which skills are considered components of health literacy? (2 Marks)

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Question 3: (2 x 2 = 4 Marks)

1. Mention four factors than can be considered barriers to health literacy? (2 Marks)

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2. What strategies would you follow to overcome barriers and minimize misunderstanding for patients? (2 Marks)

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Question 4: (2 x 2 = 4 Marks)

1. Healthcare professionals should use easy and clear language, avoid terminology when communicating with their patients in order to use good health literacy practices. Which of the following words/phrases they should choose when talking to or writing instructions for a patient or family member? (2 Marks)

Choose either option 1 or 2 word/phrase in each row

Option 1		Option 2
Edema	OR	Swollen foot
High blood sugar	OR	Diabetes
Fracture	OR	Broken bone
Return of disease	OR	Relapse

2. Mention four strategies a healthcare professional should follow to educate a patient? (2Marks)

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