QUESTION $1(40$ Marks$)$

$1\mathrm{.}1$ All disciplined and objective inquiry is characterised by a set of procedures which are collectively referred to

as the scientific method of research.

$(20$

marks$)$

Identify and discuss the steps in the research process, where each step sets the stage for the following stages

of research.

$1\mathrm{.}2$ Using these steps and the case above, formulate AT LEAST FIVE $(5)$ research objectives related to the

impact of Fifth Industrial Revolution $(5$IR$)$ on retail and service industries.

$(20$

marks