QUESTION $1(40$ Marks$)$

$1\mathrm{.}1$ In light of the case study, what are some of the factors that have contributed to quality problems in the construction projects from a client perspective? $(10$ marks$)$

$1\mathrm{.}2$ How best would you define project quality from a project construction perspective? $(10$ marks$)$

$1\mathrm{.}3$ With reference to the case study critically discuss the costs associated to project quality and provide a highlight on how these can be best managed. $(20$ marks$)$

SECTION B $[60$ MARKS$]$

Answer ANY THREE $(3)$ questions in this section.

QUESTION $2(20$ Marks$)$

You have recently been included in a project and the manager has informed you that one of the challenges that continues to recur is product quality that fails to match the requirements of the customers, among many others. Suggest how these quality related issues can be best resolved using Ishikawa$$s quality philosophy. Your response should make mention of Ishikawa$$s Eleven points.

QUESTION $3(20$ Marks$)$

According to Goetch and Davis $(2015)$ Total Quality Management is described as a journey and not a destination. Critically discuss the core values of TQM$.$