Question $14(2\mathrm{.}5$ points$)$

Many products exist along a continuum from products where tangible characteristics

are dominant $($e$.$g$.$ salt$),$ to intangible characteristics being dominant $($e$.$g$.,$ education$).$

Some products $($e$.$g$.,$ restaurants$)$ have elements of physical goods $($e$.$g$.,$ the food$)$ and

elements of services $($e$.$g$.,$ ambience, order accuracy, comfort$).$ The fact that products

lie along this continuum between "pure physical goods" and "pure services" is

apparent in the

gaps model of service quality

credence quality of distribution

service quality continuum

tangibility spectrum

expectancy disconfirmation paradigm