Question

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Which statement is correct regarding service level agreements $($SLAs$)?$

They should be written by facility representatives to influence input from occupants and contractor representatives.

They are the facility manager's reference point for monitoring service delivery.

They are not quantitative but can indicate trends in expectations.

They are useful for negotiating with contractors but not as a means to set performance levels for staff.

$($:$\frac{Ctrl}{a}\}$