Question $1$

$4$ pts

Chick$-$fil$-$A is using a balanced scorecard to track the implementation of its strategy, with a particular focus on meal quality and customer experience.

Which of the following measures listed below are are included in Chick$-$fil$-$A$\text{'}$s balanced scorecard specifically for monitoring meal quality and customer experience? $($select the $2$ most appropriate options$)$

Percentage of interviewees with a high school GPA over $3\mathrm{.}5.$

Time from concept to introduction of new menu items introduced in the past year.

Number of social media posts created in the previous quarter.

Customer satisfaction ratings based on surveys and feedback.

Number of items returned by the customer because of quality issues.