Question $1$

$4$ pts

Using Norman's design principles, match the principle to the scenarios below that best demonstrates the principle in practice. Note that a scenario may have more than $1$ design principle that roughly applies, but only one is the best match. Each deslgn principle is only to be used once.

A Haunted House attraction only open during the month of Octobec. The attraction typically has a long tine. They have trained specific employees to dress up in costumes and interact with customers in line telling jokes or providing a quick scare to keep everyune smiling and laughing. This limits the number of customers that get angry due to a long wait.

A Hair Salon has installed a computer screen that shows each customer's position in line waiting to get a haircut. They designed the scroen to show customers that have an appointment and a check mark of whether or not they have checked$-$in $($unchecked means they have. y$.10$ antio to the ssion$)$ An