Question: QUESTION 1 (40 Marks) 1.1 With reference to organisations like Unilever, critically discuss the factors that need to be taken into consideration when designing goods

QUESTION 1 (40 Marks)

1.1 With reference to organisations like Unilever, critically discuss the factors that need to be taken into consideration when designing goods and services and also the approaches that need to be embraced in order to consistently develop new products and services. Your response should refer to relevant examples. (20 marks)

1.2 In the context of the operations management function, examine the significance of innovations and how they add value to an organisation such as Unilever. (10 marks)

1.3 In your view, define the concept of collaborative innovation for Unilever and examine its weaknesses. (10 marks)

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