Question $15$

You have just received a call from a colleague in a different team. They are seeking your support with a reporting issue. Although you have provided support to their team in the past, there have been some changes recently in the process and you do not think it is your responsibility to support on this issue anymore. However, there is still some confusion about responsibility among some teams, and you are waiting for clarification from your manager. Unfortunately, your manager is out of the office and unavailable until tomorrow. Your colleague needs to know if you can support them today. You have some availability later in the day if you choose to help.

Explain that you need to consult with your manager to find out whether you should take responsibility for these issues or not anymore.

Decide to provide support to your colleague today as you have in the past given that responsibilities are still being clarified.

Offer to provide some support as you are not sure if you should be taking full responsibility and mention that you might be able to help more tomorrow.