Question: Question 1 6 ( 1 point ) When Kwan's computer stopped working, he called the company's technical support line. The technician followed a predetermined set
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When Kwan's computer stopped working, he called the company's technical support line. The technician followed a predetermined set of steps from a manual to diagnose and help Kwan fix his computer over the phone. The steps that the technician followed are an example of
algorithm.
mental set.
semantic network.
heuristic.
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