Question $17(0\mathrm{.}2$ points$)$

The Gilbreths have a large family with $12$ children. They need to buy a new vehicle that will serve everyone, including $4$ teenagers who are of driving age or approaching it$.$ Their criteria include safety, gas mileage, reliability, and seating for $14.$ They are following the rational decision$-$making process so that they can have a family discussion without heated words. What is the next step?

Question $17$ options:

Weigh the decision criteria

Identify the problem

Evaluate alternatives

Generate alternatives

Question $18(0\mathrm{.}2$ points$)$

The communication process may seem simple: one$-$person sends a message and others receive it$.$ The process becomes more complex; however, because the information in the message must be sent and received accurately. The communication$-$process model describes how the information is sent and received. Which is not a factor in the communication$-$process model.

Question $18$ options:

Encrypting

Feedback

Decoding

Channel