Question: Question 1 7 2 pts involves instances in which the customer has direct contact with either the product or service itself or with representatives of

Question 17
2 pts
involves instances in which the customer has direct contact with either the product or service itself or with representatives of it by a third party.
A. Deciders
B. Influencers
C. Touchpoints
D. Solution-Centered Surveys
E. Unique capabilities
Question 17 2 pts involves instances in which the customer has

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