Question: Question 1 7 ( 5 points ) When Roger arrived at the dentist's office the receptionist told him the dentist wouldn't be ready for him

Question 17(5 points)
When Roger arrived at the dentist's office the receptionist told him the dentist wouldn't be ready for him for another 20 minutes. Roger didn't mind waiting: he had arrived well ahead of his appointment time and the delay fell within his q, the area between his expectations regarding desired service and the minimum level of service he will accept.
zone of tolerance
zone of intolerance
service gap
delivery gap
Question 17(5 points) When Roger arrived at the dentist's office the

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