QUESTION $17$

A systematic process for determining and addressing gaps between current conditions and desired conditions or wants. work breakdown

quality assurance

quality control

needs analysis

QUESTION $18$

Standalone malware that replicates itself in order to spread to other computers.

virus

worm

botnet

spyware

$q,$

QUESTION $19$

Ensures that an organization, product or service is consistent through four main components: quality planning, quality assurance, quality control, and quality improvement.

$$ quality management

change management

program management

project management