Question: QUESTION 1 7 The U . S . Post Office advertises its Priority Mail service for situations in which you need two to three day

QUESTION

17

The U

.

.

Post Office advertises its Priority Mail service for situations in which you need two to three day delivery of your documents. FedEx advertises that they will "Absolutely Positively" have your documents delivered tomorrow morning. FedEx is providing which of the following service quality aspects to its users? tangibility

responsiveness

assurance

responsibility

reliability

QUESTION 17 The U.S. Post Office advertises its Priority Mail service

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