Question: QUESTION 1 7 There are benefits from using digital tools such as live chat and chatbots for customer service. Drag and drop the customer service

QUESTION 17
There are benefits from using digital tools such as live chat and chatbots for customer service.
Drag and drop the customer service benefits to the digital tool with which it is most closely associated
Benefit of Chatbots
Benefit of Live Chat
:: The service is available for customers 247
:: Logs from its live sessions can help identify recurring issues
:: Service reps using the tool can understand and respond to context
QUESTION 17 There are benefits from using digital tools such as

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