Question: Question 1 8 ( 2 . 5 points ) describes what the owner of the rehabilitation center did when he gave a customer who was

Question 18(2.5 points)
describes what the owner of the rehabilitation center did when he gave a customer who was complaining that his therapist was an hour late for their appointment a credit for one free hour of therapy.
Service recovery
Procedural recovery
Service inconsistency
Service paradox
Outcome fairness
Question 18(2.5 points) describes what the owner of the rehabilitation center

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