Question $18$

$2pts$

What is provided through NCQA is the process to gather information about care, outcomes, and member satisfaction with managed care organizations and other health plans.

Health Care Quality Report Card

National Patient Safety Goals

HEDIS

ORYX

Question $19$

$2$ pts

PI activities are cyclical in nature and facilities are always assessing their activities. What two elements make up the healthcare model as part of this cyclical approach?

Accountability$-$wide and Functionality$-$wide activities.

Employee$-$wide and Employer$-$wide activities.

Hospital$-$wide and Physician Office$-$wide activities.

Organizational$-$wide and Team$-$Based activities.