Question $18(2$ points$)$

Effective stakeholder management means that current customer sentiments should be given very little consideration when making corporate level management decisions, but a great deal of attention when making functional level management decisions.

True

False

Question $19(2$ points$)$

The three most important types of uncertainty to remember when working to develop recommendations for a client organization are 'state uncertainty,$\text{'}$ 'response uncertainty,$\text{'}$ and 'effect uncertainty:

True

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