QUESTION $18$

One manager will be able to influence followers through various forms of powers. Which one of the following managers $($below$)$ specifically uses referent power?

A Steve, manager of operations, reminds Mike that he is the manager and that Mike needs to adhere to all procedures, and not just those that appeal to him.

B David, manager of human resources, issues Mike with a written warning, after he has failed to comply after having received a verbal warning from Steve. The next step is a formal dismissal.

C Lisebo is often approached by junior staff members, as she has extensive expertise in forecasting sales and setting achievable sales targets.

D Immanuel is a strict, results$-$oriented manager. Although his subordinates are cautious of him, they respect and admire his work ethics, fairness in work allocations and workload.

QUESTION $19$

Emotional intelligence is one approach to describe effective leadership in terms of traits. is$/$are an example of personal competence.

A Empathy

B Social skills

C Self$-$regulation

D Resolving conflict

QUESTION $20$

According to Hersey and Blanchard's leadership model, $q,$ leadership would be best in a situation where the subordinate lacks self$-$confidence.

A directive

B participative

C achievement$-$oriented

D supportive

QUESTION $21q,$ leadership typically motivates followers by increasing their awareness of the importance and value of their tasks, and the need to place and value these tasks above their own self$-$interests.

A Directive

B Transformational

C Participative

D Team$-$style

$\frac{8}{16}$

Supplementary Final Summative Assessment: $06$ January $2020$

ADBM$03$B

QUESTION $22$

Motivation theories about the job and organisational context focus on

A addressing the question: "How can a manager use goals and rewards to improve the motivation of people?"

B the motivation process as a whole

C how the behaviour of management affects motivation within an organisation

D the design of the job and the general context of the organisation

QUESTION $23$

Which one of the following is an example of motivation theories that focus on job and organisational contexts?

A Basic expectancy theory

B Job$-$enrichment theory

C Integrated expectancy theory

D Maslow's hierarchy of needs

QUESTION $24$

Which one of the following complaints indicated that there is a need for affiliation $($a need identified by Maslow$)?$

A "I really need to get a job this year. I can't keep on living on borrowed money to buy food."

B "I just don't feel like I fit in with my colleagues and workplace. Everyone has this keeping$-$to$-$myself mentality, and there are no social events at the office."

C "Budget cuts have left me with training funds of R$4000$ a year. I can do nothing with these training funds that would really be helpful, such as a supervisory course. It won't even cover basic Excel entry$-$level training!"

D "I have been in the same job, doing the same thing for three years. I need something more challenging in my work!"