Question $19(2$ points$)$

What is the difference between PONC and COPQ?

PONC $($Poor Organizational Net Costs$)$ was Deming's term for hidden costs of

poor planning. Ishakawa's COPQ $($Calculation of Product Quantification$)$ is used

to measure various aspects of products.

PONC $($Price of Nonconformance$)$ was the term that introduced COPQ $($Cost of

Poor Quality$).$ It was used to refer to the hidden cost of poor performance and

failing to meet the customer's needs.

PONC $($Price of Nonconformance$)$ was Juran's term for costs associated with the

"hidden factory." It differs significantly from COPQ $($Cost of Poor Quality$),$ which

refers to those costs incurred when the Purchasing Department does a poor job

of finding the best price for raw materials.

PONC $($Price of Nonconformance$)$ was the term introduced by Philip Crosby to

refer to the hidden cost of poor performance and failing to meet the customer's

needs. It is basically equivalent to the alternative acronym COPQ $($Cost of Poor

Quality$).$