Question 1:

a) After placing someone on hold and returning to the line, What do you say?

b) If you find it necessary to place someone on hold due to call waiting, do you need to ask for their permission? Yes or No

c) For professional communicators, the use of emoticons and acronyms like BTW (by the way) are way too informal? Yes or No

Question 2: Fill in the blanks

When leaving a message, Your message should include information on_____________ you are calling and when would be a_______________ to call you back.