QUESTION 1

1. A conflict developed between two team members at a recent meeting. Mark decided to give in to Angela although he continued to think he was right. Which conflict response pattern was Mark practicing?

   	A.	Harmony
   	B.	Competition
   	C.	Compromise
   	D.	Avoidance

1 points

QUESTION 2

1. Which of the following examples of giving positive feedback that is constructive in the workplace is appropriate?

   	A.	Great job!
   	B.	I dont think that your ideas are that great.
   	C.	I wish you wouldnt come in late on the days when we have several client meetings.
   	D.	I appreciate how you stayed late on Thursday to finish that business proposal.

1 points

QUESTION 3

1. All workplace conflict should be handled in one specific way.

   True

   False

1 points

QUESTION 4

1. Grace wants to be seen as a team player to her co-workers, but disagrees with their decision to expand the lunch room by removing several conference rooms. Kate is new to the company, and even though she secretly disagrees with the expansion, she doesnt want to voice her opinion because she wants to make sure that her new co-workers like her. Maggie uses the conference rooms on a daily basis and doesnt want to lose them, but agrees with the expansion because it was her managers idea. Nick is sitting in the meeting with his arms crossed and his brow furrowed in silence. What team concept is demonstrated?

   	A.	The Abilene Paradox
   	B.	Devils Advocate
   	C.	Groupthink
   	D.	Project X

1 points

QUESTION 5

1. When two vice-presidents disagree on a company personal email policy, where one wants to ban it completely and one wants to continue with allowing personal emails; what conflict response pattern would be the most appropriate?

   	A.	Competition
   	B.	Avoidance
   	C.	Compromise
   	D.	Accommodation

1 points

QUESTION 6

1. Which of the following would describe Groupthink?

   	A.	A software program that helps groups make decisions.
   	B.	The basic rules that underlie a groups behavior.
   	C.	The willingness of individual group members to set aside personal opinions and go along with everyone else.
   	D.	The four steps groups use to make decisions.

1 points

QUESTION 7

1. When in a business meeting, it is fine to put your cell phone on vibrate and check it every time it signals you have an incoming call or message.

   True

   False

1 points

QUESTION 8

1. Changing the pace of your voice can help the audience understand your message. For example, when making an important point, speaking slower can add emphasis.

   True

   False

1 points

QUESTION 9

1. The five components of the listening process are receiving, comprehending, evaluating, _________

   	A.	Hearing and understanding.
   	B.	Understanding and organizing.
   	C.	Responding and hearing.
   	D.	Responding and remembering.

1 points

QUESTION 10

1. Your manager that you have known for three years is standing three feet from you to tell you about a customer sales issue. What distance is he standing in relation to you?

   	A.	Social zone
   	B.	Public zone
   	C.	Intimate zone
   	D.	Personal zone

1 points

QUESTION 11

1. What is nonverbal communication that is used to share information?

   	A.	Body language
   	B.	A written document
   	C.	An infographic
   	D.	All of these answers are correct.

1 points

QUESTION 12

1. We think faster than we can listen.

   True

   False

1 points

QUESTION 13

1. Paige is giving a presentation to the Board of Directors at her law firm. She has fumbled her notecards several times when speaking, dropped her handouts when walking to their tables, and couldnt get her presentation slides to load correctly with the rooms technology. What is she displaying?

   	A.	Unclear communication
   	B.	Poor haptics
   	C.	Negative paralanguage
   	D.	Typical business presentation

1 points

QUESTION 14

1. Riya works in an office in Detroit, but regularly holds virtual group meetings with her co-workers from the companys international office in India. How is this possible?

   	A.	Using Word docs
   	B.	Using voicemail
   	C.	Using technology such as GoToMeeting
   	D.	Traveling to India

1 points

QUESTION 15

1. How can you manage your voice to be heard?

   	A.	Pitch, volume and projection
   	B.	Volume, variation and speed
   	C.	Projection, speed and shouting
   	D.	None of these are correct

1 points

QUESTION 16

1. If you are a participant in a business meeting, which of the following is an incorrect strategy?

   	A.	Demonstrate professionalism and be prepared.
   	B.	Turn off your cell phone.
   	C.	Spread out all of your paperwork and laptop on the conference room table.
   	D.	Arrive on time.

1 points

QUESTION 17

1. If Jayden used several bar graphs in his financial sales presentation, he has used visual aids to accomplish which goal?

   	A.	Communicated how he used an organizing triad
   	B.	Entertained his audience by adding comical elements
   	C.	Communicated complex information in a short amount of time
   	D.	Made his presentation more confusing

1 points

QUESTION 18

1. What does the central idea refer to in oral presentations?

   	A.	Counter-arguments
   	B.	Main goal
   	C.	Specific reasons
   	D.	Public announcement

1 points

QUESTION 19

1. What are some common barriers to effective teams?

   	A.	Respected viewpoints
   	B.	Conflict and open communication
   	C.	Positive feedback and engaging members
   	D.	Lack of clarity and no democratic leadership

QUESTION 20

1. What can visuals in a business presentation do?

   	A.	Help the audience understand the information
   	B.	Distract the audience from the real message
   	C.	Correlate the content to the message goal
   	D.	All of the above are correct.