Question: QUESTION 1 ( a ) Define 'collective bargaining' in an organisation. ( 5 ) ( b ) Explain the factors that affect the extent to

QUESTION 1
(a) Define 'collective bargaining' in an organisation. (5)
(b) Explain the factors that affect the extent to which either party in the collective bargaining process will achieve its objectives. (5)[10]
QUESTION 2
Explain any five rights of consumers

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