Question: QUESTION 1 a) Define the operational excellence. Explain how the information systems can help to achieve it. (4 marks) b) Differentiate between information systems and

QUESTION 1 a) Define the operational excellence. Explain how the information systems can help to achieve it. (4 marks) b) Differentiate between information systems and information technology. (4 marks)

QUESTION 2 a) List and describe ONE (1) important tool and technology that can be used for collaboration and social business. (2 marks) b) Briefly explain ONE (1) benefit of using Customer Relationship Management Systems for an organization. (2 marks) c) Describe the role of IT governance within the firm. (2 marks)

QUESTION 3 a) Describe what an organization is both in technical and behavioral terms. (4 marks) b) According to Mintzberg, there are five basic kinds of organizational structure. State any TWO (2) with an example of the company type for each. (2 marks)

QUESTION 4 a) List TWO (2) principle causes of system quality problems. (2 marks) b) Briefly describe ONE (1) example of internet challenges to privacy. (2 marks) c) Describe the THREE (3) main ways to protect intellectual property. (6 marks)

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