Question 1 a) Discuss the terms Method Study and Work Study in relation to management control procedures. (8 marks) b) Define the term Production systems and draw a flow chart outlining the various elements of this system. (17marks Question 2 a) Define what is a Simple Moving Average (Smarks) b) Compute a three-period moving average forecast given demand for shopping carts for the last five periods. Period Demand 3 most recent demands (10marks c) What are the main advantages that quantitative techniques for forecasting have over qualitative techniques? What limitations do quantitative techniques have? (10 marks) Question 3 a) Define the term "Quality". (5 marks) b) Write brief notes on any five (5) dimensions of quality in the quality management system: i. Performance ii. Features iii. Reliability iv. Conformance v. Durability vi. Serviceability vii. Perception (2 marks each) c. Explain the six (6) sigma concept as it relates to quality management. Question 4 a. Briefly explain the quality tools listed below which are commonly used in industries. Make sure to include diagrams (sketches of charts and/or graphs) in your response. (i) Process Flow Chart (ii) Cause-and-Effect Diagram (iii) Pareto Analysis (iv) Scatter Diagram (v) Control Chart