Question: QUESTION 1 (a) Discuss THREE (3) factors that determine performance within the organization. (9 marks) (b) Identify THREE (3) roles of performance management. (6 marks)

QUESTION 1

(a) Discuss THREE (3) factors that determine performance within the organization. (9 marks)

(b) Identify THREE (3) roles of performance management. (6 marks)

(c) Explain THREE (3) emerging trends in performance management and appraisal. (15 marks)

QUESTION 2

(a) Explain FOUR (4) methods of Performance Appraisal. (12 marks)

(b) Describe THREE (3) ways a manager can improve the effectiveness of the performance evaluation system. (18 marks)

QUESTION 3

(a) Describe the steps in the control process. (12 marks)

(b) Explain the THREE (3) types of control used in performance management. (18marks)

QUESTION 4

(a) Explain the term Performance Management (3 marks)

(b) State FOUR (4) benefits of Performance management citing examples. (12 marks)

(c) Discuss THREE (3) differences between Performance Management and Performance Appraisal. (15 marks)

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