Question 1 A flat horizontal trendline on a correlation chart indicates a strong correlation between items being examined

a. True

b. False

Question 2

This tool is used to identify possible gaps in performance relative to others

a. Comparative analysis

b. Numerical Benchmarking

c. Check Sheets

d. Correlation Charts

Question 3

Brainstorming is a group effort that is well-coordinated and is always run by top level leadership

a. True

b. False

Question 4 Proactivity identifies risks and has an intentional effort to prevent them from becoming events

a. True

b. False

Question 5 Which is NOT a consequence of harm in the hospital environment

a. More cost of care

b. Longer length of stay

c. More oversight

d. Greater patient satisfaction

Question 6 Which of the following is NOT a characteristic of effective teams?

a. Shared backgrounds

b. Shared mental models

c. Backup behavior

d. Mutual trust

Question 7

Which of the following is NOT a government driver of quality?

a. Medicare

b. Medicaid

c. Managed Care Organizations

d. The Patient Protection and Affordable Care Act

Question 8

Quality Improvement Organizations are dedicated to improving health quality for Medicaid beneficiaries

a. True

b. False

Question 9

The Joint Commission can be an agency contracted through Medicare to determine compliance of a health care organization and can establish deemed status for Medicare repayment

a. True

b. False

Question 10 Root Cause Analyses should never

a. Indicate correct/clear inferences

b. Focus on individuals instead of processes.

c. Show cause and effect relationships

d. State facts and causal relationships occurring in an event