QUESTION 1 (a) John Tan was assigned to resolve the item in the open-items list below which involves a query about partial shipments. Unfortunately, John is having a hard time obtaining an answer from the user Jim Smith who was assigned to obtain more information about the issue. ID Issue title Date Target Responsible User Comments identified end date project person contact 1 Partial 1/1 1/20 8/1 1/20 John Tan Jim Smith Ship partials or shipments wait for full shipment? (i) If Jim does not provide the information required by the target end date, what advice would you firstly give John to persuade Jim to get the information required to resolve the open item issue? (3 marks) (ii) If John, after carrying out your initial advice, still does not get the required information from Jim, what would you advise John to do as a last resort? (3 marks) (b) Explain why it is important to prioritise the use cases in the use case glossary for your assignment in this unit