Question: QUESTION 1 A mobile customer experience (CX) strategy is a comprehensive plan that focuses on delivering exceptional and seamless experiences to customers who interact with

QUESTION 1 A mobile customer experience (CX) strategy is a comprehensive plan that focuses on delivering exceptional and seamless experiences to customers who interact with a business through mobile devices, such as smartphones and tablets. Discuss why mobile customer experience (CX) is crucial for businesses in today's digital landscape. (25 marks)

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